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Uruguay Partner, CommandLine, Improves Identification Process with Integrated Biometrics’ Columbo Fingerprint Scanner
Redpagos is one of the leading national payments and collections providers in Uruguay, located in more than 450 stores, serving more than one million people and processing 7 million transactions every month. Much of the company’s success is due to providing a reliable online payment platform and understanding its clients to offer the best payment solutions for their needs.
Redpagos plays a prestigious role within the credit, financial and fintech industries offering services such as bill payments, salary and retirement collections, tax payments, money orders, and withdrawals and deposits from most banking entities. The growth of services associated with this sector demands the incorporation of new technologies that allow continuous improvement in terms of customer service and identity validation. This is complicated by the fact that each client has very specific needs for implementation. Redpagos must be able to accommodate those needs with reliable technology that offers superior performance.
Transferring Identification Responsibility Away from a Manual Process
A major challenge for Redpagos involved identity validation. This was a manual process, in which the cashier at a store had the responsibility of checking the customer’s ID against the system. This process was no longer adequate for the security and convenience of customers; it was time to incorporate technology into identity validation.
Teamed with CommandLine, IB’s Uruguay partner, Redpagos selected the Columbo Desktop scanner from Integrated Biometrics. The scanner met all the requirements, including FBI certification and response speed.
The most accurate solution for unattended verification. Visit the Columbo product page to learn more.
CommandLine then implemented the identity validation system throughout the Redpagos network, with at least one biometric scanner at each location. New customers are enrolled with their fingerprints, so subsequent identification and login is fast and accurate. All transactions are then verified with fingerprints authenticated against the Dirección Nacional de Identificación Civil (DNIC) national civil registry database.
Fast, Safe Transactions and Happy Customers
Continuous improvement and a quick, accurate verification process are essential to a smooth customer service experience. Having the certainty that the person who comes into a store is who they say they are is vital to credit and financial services, and CommandLine and IB’s LES technology delivered precisely what Redpagos customers needed.consumption is essential, Columbo is the perfect technology for this unique project.
About Integrated Biometrics
Integrated Biometrics (IB), a pioneer in biometric fingerprint technology, designs and manufactures advanced, high-resolution touchless and FBI-certified contact identity solutions for government, law enforcement, military, social services, and a wide range of commercial applications. IB’s lightweight scanners, supported by our patented light-emitting sensor (LES) technology, outperform traditional fingerprint devices in size, power consumption, portability, and reliability. Global organizations rely on IB’s products to enroll and verify identities quickly and accurately, even in remote locations under extreme conditions. Commercial enterprises, government and financial services organizations depend on IB to build innovative, secure applications to establish identity in accordance with national and international standards.