Customer Quality Management System Earns Top-Tier Recognition
Spartanburg, SC, 02 June 2026 — Integrated Biometrics (IB), the leading provider of advanced biometric fingerprint scanners and comprehensive identity management software, is proud to announce it has successfully passed its 2026 ISO 9001:2015 renewal audit, reinforcing IB’s commitment to quality, operational excellence, and customer satisfaction.
The intensive audit included review of actual customer support cases, including the RMA (Return Merchandise Authorization) process. A key area of distinction was IB’s customer quality management system, where auditors highlighted the company’s ability to quickly and effectively resolve customer issues through tightly integrated workflows and communication platforms.
“Customer success is essential to how we operate every day. Our teams stay close to customers and move quickly to resolve issues, and that’s what this audit really recognized.” said KB Shim, Director of Quality, who led the audit effort.
The two-day audit evaluated operations in Chandler, Arizona, and Spartanburg, South Carolina, with participation from engineering, operations, and customer support teams.
Key strengths identified include:
- Customer Response Excellence
Highly effective RMA processes and real-time communication between customers and internal teams via GitHub and Salesforce, enabling rapid issue resolution. - Robust Quality Management Documentation
Well-structured document control allows fast access to procedures and requirements through the Quality Manual. - Advanced KPI and Performance Management
Best-in-class KPI tracking, particularly cost-based metrics that drive operational efficiency and competitive advantage. - Strong Global Collaboration
Seamless coordination between U.S. and Korea teams, supported by clearly defined workflows and consistent communication.
About Integrated Biometrics
Integrated Biometrics (IB) is a global leader in advanced biometric technology. Renowned for revolutionizing fingerprint scanning through its proprietary, FBI-certified Light Emitting Sensor (LES) technology, the company delivers cutting-edge fingerprint scanners, seamless biometric system integration software, contactless fingerprint capture, and comprehensive identity management beginning with infant identification solutions.
Trusted by organizations worldwide, Integrated Biometrics serves critical sectors such as law enforcement, military, election validation, financial services, and national identity programs. Its robust, high-performance products enable fast and accurate enrollment, identification, and verification, even in remote and extreme environments. IB continues to redefine the possibilities of biometrics—Impacting Lives Through Identity.
