Contact Support How can we help you today?*ChooseI have a software implementation question.I have an issue with my scanner.I have a warranty question.I have a question about my order.I don't see my product on your website.I have a sales question.I have a general question.I need to download the software development kit (SDK).Please provide us details*Product InformationSerial Number Format Example 09-character: 1723-00020 14-character: NF120-1809-00043 15-character: SH11100-55550073 19-character: FV11100-91300048-000K 20-character: FV11100-201300048-000K *Serial numbers can be located on bottom of the scanner.Serial Number Location Example Individual Product DetailsProductSerial NumberIssue DescriptionTime In Use CurveColumboDannoWatsonSherlockFive-0KojakNot yet in serviceLess than 3 monthsLess than 6 monthsGreater than 6 months Individual Product Details for SDKProductSerial NumberIssue DescriptionTime In Use CurveColumboDannoWatsonSherlockFive-0Kojak Product Family*ChooseColumboDannoWatsonSherlockFive-0KojakSDK VersionWhat kind of device is the scanner connected to?ChoosePCPhoneTabletOtherDevice OtherMake and Model of Host DeviceOperating System or PlatformOperating System VersionAre you using a cable adapter?ChooseYesNoWhat type of cable adapter are you using?Upload File(s)Please include as much information as possible, including photos, log files, videos, sample fingerprint images or any other applicable documents. 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Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country Address* Street Address Address Line 2 City State / Province / Region ZIP / Postal Code CountryAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country PriorityOriginValid StatusInvalid StatusCase Type: EAR ComplianceCase Type: SDK RetrievalRecordtype Name: FaultyRecordtype Name: GeneralRecordtype Name: SoftwareRecordtype Name: OrderRecordtype Name: WarrantyRecordtype Name: LegacyRecordtype Name: SalesRecordtype Name: SDKRecordtype ID: FaultyRecordtype ID: GeneralRecordtype ID: SoftwareRecordtype ID: OrderRecordtype ID: WarrantyRecordtype ID: LegacyRecordtype ID: SalesRecordtype ID: SDKOwner Name: Information ManagementOwner Name: Technical SupportOwner ID: Information ManagementOwner ID: Technical Support
